Mutuality Support Services exists to to promote healthy intercultural relationship practices for mutual benefit across the global Christian church. https://mutuality.link is the website of Mutuality Charitable Trust, a registered charity (CC62610) under the New Zealand Charities Act 2005.

The following terms and conditions govern the use of Mutuality Support Services’ online services including donations, subscriptions, event bookings and online product or resource purchases. In using this website, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, please refrain from using the website.

These terms and conditions may be modified from time to time and you should regularly review them. Please contact us if you have any questions or would like more information.

DONATIONS

Donation Cancellation and Refunds

Mutuality Support Services will refund all donations made that are fraudulent due to unauthorised use of a credit card. In all other circumstances, refunds of donations will be at the discretion of Mutuality Support Services and subject to a 10% administration fee. In assessing whether refunds of online donations can be facilitated, we will determine whether the donation in question has already been applied to a charitable purpose or whether it is available to be released back to the donor. If you have any questions about this or wish to seek a refund of a charitable donation you have made, please contact us at info@mutuality.one or on 09 320 4408.

Refunds are returned using the original method of payment. If you made your donation by credit card, your refund will be credited to that same credit card. To cancel a regular donation or subscription, please contact us at info@mutuality.one or on +64 (0)21 442 486

Donation Receipts

Mutuality Support Services will send a donation tax receipt to your email address for one off donations and for monthly donations, Mutuality Support Services will send a consolidated donation tax receipt at the end of the tax year to regular donors resident in Aotearoa New Zealand.

Donor Information

All credit or debit card records are held securely with our agent STRIPE for as long as the transaction takes. Mutuality Support Services must keep full and proper accounts and records showing clearly all transactions relating to donations made to our organisation.

Personal and contact information obtained as a result of a purchase or donation will be retained securely by Mutuality Support Service sand not shared with any third party or related missions organisation. Mutuality Support Services may contact donors at our discretion to inform them of other products, services or opportunities that may be of interest to them.

Please feel free to contact us at info@mutuality.one to discuss your personal information or the communication we send you. We are happy to provide you with any personal information that we hold about you, at any time. If it is wrong we will correct it.

GOODS & SERVICES

Price of goods and services

All amounts mentioned on this website are in New Zealand Dollars only, and processed in New Zealand Dollars ($NZ), even though alternative currencies are accepted by our Credit Card agent STRIPE.

All product prices include GST (15% sales tax) where applicable. All prices are correct at time of publication; however, we reserve the right to alter prices for any reason.

Payment

Payment for Mutuality Support Services’ online products, event bookings and subscriptions, as well as regular and one off online donations is preferred by direct (internet) banking. For events, invoices will be issued with instructions indicating how to go about this. When made available, credit card payment is provided by STRIPE. STRIPE accepts Visa and Mastercard Credit or Debit Cards, from within New Zealand and internationally. Apple and Google Pay services are also made available via Stripe.

Freight & Delivery

If freight costs are applicable they will be clearly noted as part of a physical product’s description and cost. Please allow up to five business days for physical products to arrive. All orders will be sent via CourierPost.

Physical Product Returns and Refunds

We aim to provide you with service, products and resources at the highest standards. If you have received a physical product or resource from us that is in some way defective or would like to exchange a product, please contact us on +64 (0)21 442486 or info@mutuality.one as soon as possible within 14 days of purchase so we can guide you through our returns process.

Products can only be returned if they are in a re-sellable condition and with packaging intact. Our admin staff will assess the product to determine its condition. Final decisions on the product refund or exchange will not be made until we have received the returned product (including packaging and any manuals) and it has been checked completely.

Products need to be returned at the customer’s expense to:
Mutuality Support Services
10 William Woods Court
Flat Bush
Auckland 2016
NEW ZEALAND

If the product is confirmed to have a defect, we will replace the product or refund the price of the product to your original payment method at your request.

PLEASE NOTE CAREFULLY: No refunds are available for the purchase of electronic resources. We reserve the right to deduct and administration fee from refunds for event registrations.

Disclaimer

Mutuality Support Services makes every effort to ensure that the information on our site is accurate and current. Whilst exercising this care, Mutuality Support Services does not accept liability for any losses or damage arising directly or indirectly from reliance on the content of this site.

References and links to other organisations or their websites are intended for the convenience of users, and do not constitute an endorsement of any websites, organisations, or individuals outside Mutuality Support Services. Nor does Mutuality Support Services implicitly endorse individuals or organisations that link to this website from their own sites.

Every effort is made to keep the website up and running smoothly. However, Mutuality Support Services takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.